“DO NOT REPLY” … that’s kind of a harsh way to tell people you don’t monitor an email address from which email is sent.
Here are some customer-friendly ways to say the same thing, and perhaps improve your relationship with customers at the same time:
- Skip the caps. Using the Caps Lock key is like shouting at customers.
- Be friendly. “Do Not Reply” still sounds a bit militant. How about, “Please refrain from replying to this email address”?
- Explain why. If the mailbox isn’t monitored, tell recipients. It’ll make the request sound more reasonable.
- Make it sound like a benefit. Tell recipients there’s a better way to get in touch with you, and provide another contact point like an email address or phone number.
Source: Bit.ly/reply339