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4 better ways to say ‘DO NOT REPLY’ in email

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“DO NOT REPLY” … that’s kind of a harsh way to tell people you don’t monitor an email address from which email is sent.

Here are some customer-friendly ways to say the same thing, and perhaps improve your relationship with customers at the same time:

  • Skip the caps. Using the Caps Lock key is like shouting at customers.
  • Be friendly. “Do Not Reply” still sounds a bit militant. How about, “Please refrain from replying to this email address”?
  • Explain why. If the mailbox isn’t monitored, tell recipients. It’ll make the request sound more reasonable.
  • Make it sound like a benefit. Tell recipients there’s a better way to get in touch with you, and provide another contact point like an email address or phone number.

Source: Bit.ly/reply339


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